Wallace Contracts NI Limited (“We") are committed to protecting and respecting your privacy.

This policy, together with our Terms of Use and any other documents referred to and sets out the basis on which we process personal information about you. Personal data is information that can identify a specific individual such as name, physical and/or email address and telephone number. Please read the following policy carefully to understand our practices regarding your personal data and how we will treat it.

By visiting www.wallacecontracts.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller and data processor is Wallace Contracts NI Limited 2A Murdocks Lane, Bangor BT19 7QQ Our nominated Data Protection Officers are Catherine Emerson and Grace Wallace.

  • A controller determines the purposes and means of processing personal data.
  • A processor is responsible for processing personal data on behalf of a controller. (Further detailed definition of the controller and processor roles can be found on the ICO website)


We are committed to ensuring that your personal information is kept accurate and up to date. However, we can only make changes to your personal information if you notify us of these changes and so It is then your responsibility to let us know if there are inaccuracies or changes to your personal information. Please notify in writing for the attention of the Data Protection Officer if there are any changes to or inaccuracies in your personal information, and please remember to provide us with sufficient information to enable us to identify you, so that any changes can be made promptly


We may collect and process the following data about you:

Information you provide to us:

There are several ways in which you may choose to provide us with information about yourself including filling in forms, or by corresponding with us by phone, email or otherwise. Other means by which you may provide information to us includes paying bills or invoices or using our website www.wallacecontracts.com. The personal information you may choose to provide us with may include your name, address, date of birth, telephone number, e-mail address, financial and credit card information, details of your property, your insurance policy reference number, excess amount and photographs of your property. When you provide this information through one of the various channels described above, you agree that it will be used to provide the information, products or services you request.

Information we receive from other sources:

We may receive the same information about you from other sources including but not limited to, your insurance company, an insurance network company, loss adjusters, surveyors, housing association or landlord. We are also working closely with third parties (including for example, sub-contractors in technical services, payment and delivery services, various trades and suppliers) and may receive information about you from them .

We use information held about you in the following ways:

Information You Provide To Us

We will use this information:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the building, repair, general maintenance, landscaping, winter maintenance services, trace and access, drying services, design products and services that you request from us;
  • To provide you with information about other services we offer that are similar to those that you have already purchased or inquired about;
  • To notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you and for your computer, tablet or mobile device.

Information we receive from other sources

We may combine this information withinformation you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


Wallace Contracts NI Limited does not sell or otherwise release your personal information to third parties to allow them to direct market their products and services to you. In order to provide our products and services we may, however, need to share your personal information with third party service providers that process data on our behalf. We may share your information with selected third parties including:

  • Business partners.
  • Suppliers and sub-contractors for the performance of any contract we enter into with [them or] you;
  • Surveyors, Trades, Engineers
  • Administrative Staff


The data that we collect from you will stored within the United Kingdom. Personal data will never be transferred outside of the European Economic Area.

We will store your data for four years or for the guarantee period on works completed whichever is the longest period of time. We will not store your data for longer unless specifically requested to do so by your insurers or an insurance network company and you will be notified of this request.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted before electronic transfer.

Unfortunately, the transmission of information via the internet is not ever completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and there may be instances where your data travels internationally. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


In relation to applicants for employment, Wallace Contracts NI Ltd will use the personal information they supply to process the application and to monitor recruitment statistics. If as part of this process Wallace Contracts intends to disclose information to a third party such as taking up a reference or obtaining a disclosure certificate from Access NI, Wallace Contracts will not do so without first informing the applicant beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be destroyed.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to disclose your information to any third party for any purposes. When you accept our Terms of Business you are accepting that we have the right to retain personal data about you on our files and/or computer records and indeed that we are obliged to retain such records by your Insurance Company, Insurance Network Company, Housing Association etc Examples can include financial information, bank details, and personal health data. In accepting these Terms of Business you confirm that we may receive and hold confidential and/or personal data in relation to you and that, where appropriate, this may need disclosed to others, such as surveyors, sub contractors, trades and engineers, admin staff and on occasions suppliers.

Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


We review this privacy policy regularly and may modify it from time to time. We will place any updates on this webpage. By continuing to use this website after such changes have been made, you acknowledge and agree that you have read, understood and accept the changes. This privacy policy was last updated on 10 October 2016.


Questions, comments and requests regarding this privacy policy are welcomes and should be addressed to Wallace Contracts NI Ltd 2A Murdocks Lane, Bangor Co Down N Ireland BT19 7QQ


Telephone 028 9146 6666


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  IceFree, a division of Wallace Contracts N.I. Limited, 2a Murdock's Lane, Cotton Road, Bangor, Co. Down, BT19 7QQ Northern Ireland
Tel: 028 9146 6666 | Email: info@icefree.co.uk
Privacy Policy